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Meraki Shop Refund Policy

Last updated: 21 Jan 2024

 

Thank you for shopping at Meraki Shop. We value your satisfaction and aim to provide a seamless shopping experience. Please read our refund policy carefully.

1. Returns and Refunds

1.1. We gladly accept returns and offer refunds on eligible items purchased from Meraki Shop. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.2. You must initiate a return within 3 days of the purchase date.

 

2. Non-Refundable Items

2.1. Certain items are non-refundable, including:

– Perishable goods

– Personalized items

– Downloadable products

– Gift cards

 

2.2 Exceptions for Brownies 

  • We take pride in the quality of our brownies, and your satisfaction is our priority. Due to the nature of our freshly baked products, we offer exceptions to our general refund policy for brownies. 
  • If you receive brownies that are damaged, defective, or not as described, please contact our customer service team at [contact email] within [number] days of receiving your order. 
  • We may request photo evidence of the issue to assess the situation promptly. 
  • In the case of approved exceptions for brownies, we will provide either a replacement or issue a refund, as deemed appropriate. 
  • Please note that taste preferences are subjective, and we may not be able to process refunds based on personal flavor preferences.

2.3. Any product specific exceptions to this policy will be explicitly stated on the product page. 

3. How to Initiate a Return

 

3.1. To initiate a return, please contact our customer service team at shop@meraki-shop.co.za with your order number and details about the product you wish to return.

 

3.2. Our customer service team will guide you through the return process and provide you with a return authorization if the item is eligible for a refund.

4. Shipping Costs

4.1. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.

5. Refund Process

5.1. Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

6. Late or Missing Refunds

6.1. If you haven’t received a refund within the specified period, please check with your bank or credit card company. If the issue persists, contact us at shop@meraki-shop.co.za

7. Contact Information

If you have any questions about our refund policy, please contact us at shop@meraki-shop.co.za